Hey all, I had an icemaker at home that needed to be fixed, thought the reviews for this establishment looked pretty good so I gave them a call, hoping I might be able to get someone out within a couple of days. I believe it was the owner that answered judging by the name I’d seen in other reviews, made glad to know he’s personally invested in the business. I called at noon, described my dilemma, and he said he’d call me back in 15 minutes. Sure enough, 15 minutes later, he called back and asked whether I could be home by 6 pm to meet a contractor, to which I agreed.
I received an advance call at 5:45pm from the contractor, Jacob, letting me know he was about 15 minutes away, and confirming that 6pm was still a good time for me. On arrival, he replaced the burnt out light in the freezer for free, oiled the drawer (I didn’t even realize you could do that, much easier to move now), and let me know the best temp to put that particular model of freezer at, all complimentary.
As for the icemaker, he said I’d need a new one, could he come back a day or two later after procuring the part and finish the job. Two days later (a Sunday no less), the job is done and it’s nice to have ice for cocktails, ha! It was $50 for the first visit/diagnosis and that money went towards the total cost of the icemaker and labor when Jacob finished the job. They gave me a 20% discount on labor as well for being a first-time customer, for a total cost of $245, which is right in line with other quotes I’d researched.
In summation, these guys are the real deal, dependable, professional, and fair-priced, looking forward to working with them again.