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Ask a Technician 2018-03-14T09:05:08+00:00

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Use the form below to ask questions about the care, maintenance, or repair tips for your appliance.

Previous Questions

New Freezer Doesn’t Seal Properly

Appliance Repair Question

Jared Montak
Roswell, GA

I live in a small apartment where nothing is full-sized. I have a refrigerator and freezer unit in two separate cabinets. The freezer doesn’t quite fit in the cabinet. I had to take off the door to install the unit.  The door is not sealing properly. I can feel cold air escaping through the bottom of the door, and even small vibrations cause the door to open by itself. If I slam it closed it will stay closed, but I don’t want to damage the freezer I just bought.

Is there anything I can do to improve the seal?

Appliance Repair Question Technician

It Is Fixed

The first thing you want to do is make sure that nothing is preventing the door from closing fully. Empty the freezer and close the door. If you no longer feel cool air escaping from the around the door seal, the freezer may be too full, or the items may need to be reorganized so that they do not put pressure on the door.  Always store heavier items in the freezer compartment instead of on the door shelves.

Open and close the door carefully. If you feel or hear any catches or scraping, the cabinet where the freezer is installed may not have the clearance for your model of freezer. If this is the case, you may want to exchange your freezer for a smaller unit, or expand the cabinet.

Inspect the hinges to ensure they are not loose or damaged. If the door wobbles when you open it the hinges may need to be adjusted or replaced.

Next, ensure the rubber door seal did not get damaged when the freezer was installed. The rubber door seal is a rubbery gasket attached to the freezer door that helps keep the cold inside the compartment.

Check for rips, tears, or signs of wear. If the gasket is damaged, it will need to be replaced.

If the gasket is not the problem, it is possible the freezer is not level. If your model has leveling feet, adjust the front feet so that the front of the freezer is at least half an inch (or 15mm) higher than the back of the freezer.

If your model of freezer does not leveling feet, you can use a thin strip of wood under the front of the unit so gravity will help keep the door closed.

If all else fails, a child safety lock can help keep the freezer door closed until you get a chance to replace the unit or schedule a repair.

January 13th, 2018|0 Comments