Appliance Repair Question

John B.
Atlanta, GA

I have a GE Model JT5000SF oven.  In the control panel, the word DOOR with an icon of a padlock is flashing and the oven light is on.  None of the controls work.  The latch to lock the door is out and the door will not close because of the latch being out and not at its normal inward position.  What do I do to get things back to normal? I have tried killing the power to the unit but that does not do anything.  HELP!

Appliance Repair Question Technician

It Is Fixed

Hi John!

We’re sorry to hear about your troubles with your door oven.

The door lock is a safety feature to prevent burns. The door locks when the oven is hot and should unlock when the oven is cool.

We typically see an issue where the door won’t unlock when a user has attempted a self-clean cycle on their oven, especially when the self-clean feature is canceled before it is complete. We generally recommend not using the self-cleaning feature for oven maintenance because it is known to frequently cause problems, regardless of the model.

Sometimes an oven door lock gets stuck after a power outage as well. Regardless of the reason, you want to solve it quickly so you can use your oven again!

The first troubleshooting step we would recommend would be to disconnect the oven from the power and leave it for five minutes before reconnecting the power. Since you’ve already tried this and it didn’t work there are a couple of other things to try.

On the oven control panel, press the clock or “set clock” button and the “cancel / off” button at the same time and hold for 10 seconds.

GE Oven Door Won't Unlock - Appliance Repair

If this doesn’t work, open the oven door and look for the oven light switch inside the oven. Hold the oven light switch down and press the “cancel / off” button.

Unfortunately, if the door lock is still engaged, you may have a defective locking mechanism, or there may be an issue with the temperature sensor. In this case, we recommend contacting a local oven repair service for additional assistance.

I hope this helps! Let us know if this resolved the issue for you.

Thank you for contacting It Is Fixed!