Washing Machine Repair Tips

Washer Won't Drain - Appliance Repair Atlanta - It Is Fixed

Washer Won’t Drain

It can be a major problem when your washer won’t drain. A standard top-loading washing machine holds up to 45 gallons of water. Even high-efficiency models can hold as much as 25 gallons. A washer that won’t drain doesn’t just disrupt your laundry, it forces you to find a way to get rid of all the water.

The following troubleshooting guide can help you locate and resolve the issue without flooding your home. If you do not have the necessary tools or need help, It Is Fixed Appliance Repair is happy to help. We have technicians trained in washer repair on call seven days a week. Call us today for a same day* appointment.

Warning: Before troubleshooting, disconnect the washing machine from the power by unplugging it from the wall outlet.

Getting Started

The first step is to remove the water from the washer tub. The water alone in a washer can weigh up to 375 pounds, so troubleshooting when the washer is full is much more difficult.

Regardless of washer type, you will need:

  • Towels
  • A Bucket
  • An Empty jar

The towels will help protect your floor from drips. If you place towels under the feet of your washer, it will also help to prevent scrapes on your floor as you move the machine. The bucket is to transport the water from the machine to the drain.

If you have a front-loading washing machine you may also need a crowbar and bricks to raise the washing machine if your washer is not already on a pedestal.

Note: If the water was not used to wash diapers or similarly soiled clothing, Georgia law allows the use of grey water from a washing machine to be used on your lawn.

Drain Methods

Gravity Drain: Place your bucket on the ground. Disconnect the drain tube from the wall. Place the tube in the bucket. If the drain tube is not clogged, water should pour out immediately. When the bucket is full, raise the tube to stop the flow of water.

Note: A full five-gallon bucket weighs over 40 pounds. If you cannot lift 40 pounds, don’t allow the bucket to fill all the way full before dumping the water.

To completely drain the washing machine tub, attach an empty bottle or jar to the tube and lower it to the ground. This should remove most of the remaining liquid.

Front-Loading Emergency Drain: Most front-loading washing machines have an emergency drain located on the front of the machine. Unfortunately, these drains are located near the floor so if your washer is not on a pedestal, you will need a shallow dish to collect the water as it flows out of the machine. Make sure you have towels and the collection dish ready. Unscrew the drain cap and allow the water to flow out into the dish.

If you can tilt the machine enough to get bricks under the leveling feet, the drain process will be much easier.

Dip Method: If the above methods don’t work, you may have a clogged drain hose. Please see the following steps to resolve the issue. To drain your washing machine, the water will need to ladled out manually with a bucket or pitcher.

One the machine is drained, you may proceed with troubleshooting.

Note: If draining your washing machine seems too daunting, It Is Fixed Appliance Repair is happy to send out a technician for a same day* appointment. We can drain your washer, and also help locate and resolve the core issue. Call us seven days a week for assistance.

Possible Cause: Clogged Hose

If you could not drain your washer manually using the drain hose, the issue is likely caused by a blockage in the tube. First, ensure that the drain tube is not kinked or tangled as this may prevent drainage. Next, attempt to remove the clog. You will need a long, flexible tool such as an unfolded wire hanger or drain snake. If you cannot remove the clog, or the drain tube is very dirty, the part should be replaced.

Possible Cause: Clogged Pump

The most common reason for a washer not draining is a clogged pump. Removing the clog and cleaning the pump will resolve the issue. Refer to your owner’s manual and locate the pump on your machine. For front-loading machines, the pump is usually located in the front.  The pump for top-loaders is most often on the back of the unit.

Once you locate the pump, unscrew the panel to gain access. Remove the pump from the machine and open it. Remove the screen covering the pump inlet and inspect the pump. You may find pieces of clothing, lint, or other foreign objects. Remove any debris and clean inside the pump. Also, clean the screen using soap and hot water. Replace the filter screen and screw the panel back into place before testing to see if your washer will drain.

Possible Cause: Clogged Coin Trap

Many washer models are equipped with what’s called a “coin trap.” If you have a front-loading washing machine, this coin trap may be in the same area as the drain hose. This device traps small pieces of cloth, coins, lint and other foreign objects so that they don’t clog elsewhere in the washer. Once you open the panel, reach inside and feel for any objects that have become lodged in the coin trap.

Note: Additional water may spill from your machine when you access the coin trap. Be sure to have towels handy.

Possible Cause: Loose or Broken Pump Belt

Many top-loading washing machines use a pump belt to activate the pump belt. If the pump belt is loose or broken, the pump won’t operate. To check, locate the belt underneath your washing machine. It will be beneath the washing machine tub. Inspect the belt for signs of damage. If the belt is loose or broken, it will need to be replaced. It Is Fixed carries many manufacturer original washer parts. If you need help replacing the pump belt, contact us today for a same day* appointment.

Possible Cause: Defective Lid Switch Assembly

If the lid switch is not working properly, your washing machine may not drain. The lid switch is essentially a kill switch for your washer. It protects the user from being injured when the machine is running. If the lid switch assembly is defective or broken, the machine won’t drain even when the door is closed.

A multimeter is needed to test the switch assembly to see if it is working properly.  If you do not have access to a multimeter, It Is Fixed can help. Our technicians trained in washer repair are available seven days a week to assist you. Contact us for a same day* appointment.

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